PRIVACY POLICY

Introduction

At ProActive Rehab, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This privacy policy outlines how we collect, use, and protect your information in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

ProActive Rehab provides therapy, rehabilitation treatments and exercise prescription for individuals with musculoskeletal issues and injuries. Our registered business website is www.proactiverehab.co.uk. If you have any questions about this policy, please contact us:

• Email: info@proactiverehabnorwich.co.uk

What Information We Collect

We may collect and process the following personal information:

1. Personal Details: Name, address, email address, and date of birth.

2. Health Information: Medical history, treatment plans, and details relevant to the services we provide.

3. Payment Details: For billing purposes.

4. Communication Records: Emails or messages related to your enquires or appointments.

How We Use Your Information

We use your information for the following purposes:

1. To provide and manage our therapy and rehabilitation services.

2. To communicate with you regarding appointments and treatments.

3. To maintain accurate client records in compliance with legal and regulatory requirements.

4. To process payments for our services.

5. To send updates, promotional offers, or important notices (with your consent).

Legal Basis for Processing Your Data

We process your personal information based on the following legal grounds:

1. Consent: When you provide explicit consent for specific uses, such as marketing communications.

2. Contractual Obligation: To deliver the services you have requested.

3. Legal Obligation: To comply with regulatory or legal requirements.

4. Legitimate Interest: To improve our services and maintain business operations.

How We Store and Protect Your Data

Your personal information is stored securely, and we implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or disclosure. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Sharing Your Information

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your information with:

1. Healthcare Professionals: When necessary to coordinate your care (with your consent).

2. Payment Processors: To facilitate payments securely.

3. Legal Authorities: If required by law or to protect our legal rights.

Your Rights

You have the following rights regarding your personal data:

1. Access: Request a copy of the personal information we hold about you.

2. Correction: Request corrections to inaccurate or incomplete information.

3. Erasure: Request the deletion of your data, subject to legal obligations.

4. Restriction: Request a limitation on how we process your data.

5. Objection: Object to the processing of your data for certain purposes.

6. Data Portability: Request the transfer of your data to another provider.

To exercise any of these rights, please contact us using the details provided above.

Cookies and Website Use

If our website collects cookies, we will provide a separate cookie policy explaining their use.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website or upon request.